Refund & Returns Policy – Zamar

At Zamar, we take pride in delivering fresh, high-quality floral arrangements and gifts. Due to the perishable nature of our products, our refund and return policy is designed to be fair while maintaining product quality standards.

Overview

Our policy lasts Untill delivery. If you recive the product with damaged or in defect, unfortunately, we cannot offer you a refund or exchange.

Because flowers are perishable and customized products are made to order, returns are only accepted under specific conditions such as damaged, defective, or incorrect items.

To be eligible for a refund or replacement:

The item must be received in damaged or unsatisfactory condition
Proof (photo/video) must be provided within delivery
The item must not be significantly used or altered

Refunds

Once your request is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original method of payment
Processing time may take 1-2 business days depending on your bank or payment provider

In some cases, we may offer:

Replacement products instead of a full refund

Partial refunds

Store credit

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our mobile number.

Sale items

Only regular priced items may be refunded.
Sale or discounted items are non-refundable, unless they arrive damaged or defective.t be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
studio@zamarqa.com and send your item to our store

Gifts

If the item was marked as a gift and shipped directly to you:

You may receive a store credit for the value of your return

If the gift was not marked as a gift:

The refund will be sent to the original purchaser

Shipping returns

To return your product, you should sent your product to our store

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.